It is now twenty to eleven, and I just finished my dinner. I had all these plans to get up early and do some homework before work, but that didn't happen. So here I am sitting on my floor in my
PJ's getting stuff done before the deadline.
Working at Starbucks is and has been great, but the Holiday season is always trying. People tend to always be in a hurry, are rude, and never tip. Well seldom tip. (That may seem petty to some, but when you get taxed on tips you want to make as much as they say you do.) Anyways. This occurs up till the week before Christmas, then everybody seems to be in the giving spirit, is nice, and they are willing to wait for their latte with-out side comments or jokes, sometimes they even say ' Thank You.' Then like a switch everybody goes back to being how they were before.
Being the third week in January, and having been through 4 Holiday seasons usually people are out of the funk that tends to descend on them, but not this year. It seems that people this year are loosing brain cells right and left, and that I am the reason for that. Today was just on other one of those days where I repeatedly had people tell me how much to charge them, how to make their drink, no that is not what I said, even when I just repeated verbatim. Oh and my all time favorite " I said I wanted this Iced." ( reread the the verbatim)
Well after eight hours I was ready to go to the health club and take out some of my aggression, which I did and I now feel great. This post wasn't meant to be a whinny one but it ended up as one. I understand that it is your cup of coffee, but it is just coffee. Also there is a person that is intelligent, and usually knows more about the company and what they are doing then the customer. So just please remember, please. Thank You. and if you want it iced, then order it iced.
I fear the iced coffee as of yesterday. What's up with the new "trenta" size?
ReplyDeleteIt is interesting you hear your take on the "Starbucks" empire. As a consumer, I had know idea that they expect you to receive tips. I have never worked in the food industry, but realize that waitstaff relies on tips. I just didn't know Starbucks fell into that category as well.
Also, I grew up with a certain someone who was always rude to those that served. Needless to say, I am the person over doing the pleases and thank you's when being waited on. I want to be a better example for my kids.
Allison-
ReplyDeleteRegarding tips. I make over minimum wage, so it isn't quite the same as serving, but with serving you don't have to claim them on wages. Starbucks automatically claims tips for us, so if we don't make what they say we do in tips there is no way of proving them different. I really appreciate it when people say Thank You and Please. You may think that you are over doing it but it is people like you that make us ( my other partners at the bux) smile when we take your order, or when we think about customers later that day.
Now with the new "trenta" all I can do is shake my head, and wait for sparks to fly. It seems that even the bux needs to part of "super size" industry. It should be interesting, I'm sure that I'll write on that later :)