Cell Phone Company's

AHHHHHHHHH.
Sometimes I just want to take the phone and throw it across the room.  The people that you finally get to talk to after ten minutes of pressing numbers for what options you would like rarely ever know anything.  the answer to my question.  Call back it two weeks. I'm jumping ahead let me catch you up.

Close to November I was eligible for my two year upgrade.  I went into the store and looked at all the phones, played with them to see how I liked it.  Pushed numbers.  Looked at settings.  All that stuff.  I went home and happily bought my new phone online so I wouldn't have to wait for hours to do so in the store.  I received my phone in the FedEx box a few days later and was so excited. I even turned my rebate in the mail on time!!Now I'm not very phone savvy, all I want is being able to call people, them to call me, and texting.  Even that can be annoying but everybody does it and I don't want to get charged a ridiculous amount per text so i got a package.  I don't need internet. Or twitter, or MySpace.  None of that.  I'm already looking at a computer for hours a day so why would i want a phone the size of a lighter to read emails? (that was a bird walk, sorry)

So I get my phone, bring it in to get it activated and am so happy.  Then a few days later I'm on the phone with my Dad, when he tells me there is a second or two delay and he echos.  Well we waited to see if anybody else was having this problem, and there was.  So I go back in to the store and they tell me that it is a glitch.  They upload something to the phone, ( I didn't know that you needed to check for updates) and tell me it should be fine.  Once again a few days later the echo, and the whole process repeats.  Except this time they give me a whole new phone!!  The same phone but a new one because the first one didn't work and it was the company's fault.  Sweet right? No.

Once again the phone was having problems bur worse then before.  I don't have alot of free time so having to go back three times to to get the phone fixed when it was brand new was not going over very well.  I didn't want this phone anymore I wanted a new one.  A different one.  I picked out the one I wanted, and was doing all the paper work when the tell me there is a $35 re stalking fee.  WHAT!  I have to pay money for you to re stalk something that is still in the 30 day warranty and broken.  I have returned 3 times and had two phones.  Not a happy customer.

I leave with my new phone, not happy with the old.  And am waiting for my rebate card in the mail.  Well Io just got a postcard saying that I don't qualify.  No reason or explanation.  I don't qualify. If you have questions please call this number.  Which I do, and the answer I get. " call back in 15 days so we can look at your file."  That's it.  Nothing else.

So I am now waiting to see if the phone company will screw me over $50 more dollars, and if so I might be switching carriers.  For somebody who has been with them for 10 years and never had any problems.  Now this.  I don't get it.  Well I had to fume.  Thanks.